Terms & Conditions

These general terms and conditions of sale govern sales made on lemieldor.com between Le Miel d'Or, the seller identified in the legal notice, and its customers, in accordance with Law No. 18-05 of 10 May 2018 on electronic commerce. They can be read at any time from the site footer.

Our products are traditional and oriental pastries and dry cookies, made to order. Each product page lists the ingredients, allergens, available options and their prices. Photographs illustrate the products: handmade pieces may look different. An unavailable product cannot be ordered.

Prices are shown in Algerian dinars (DZD), all taxes included, excluding delivery fees (section 7). The price that applies is the one shown when you place the order. Offers and prices are valid for as long as they are shown on the site. A promo code applies under the conditions shown when you enter it, one code per order.

An order goes through three steps: 1) you choose your products and their options, with these terms available at all times; 2) you enter your details, verify your phone number with a code sent by SMS, then check the summary (products, quantities, unit and total prices, delivery fee), which you can change or abandon; 3) you place the order by pressing “Place order”. An order number is then shown and sent to you by SMS, with the summary by email if you gave an address.

After you place the order, we call you to confirm it. The contract of sale is concluded at this confirmation: an SMS tells you so and the order is prepared. Until it is confirmed, you can cancel it free of charge from the “Cancel order” page. If we cannot reach you or cannot fulfil the order, it is cancelled and you have nothing to pay. Once confirmed, the order is prepared for you: contact us for any request. The summary received by SMS or email and these terms are your copy of the contract; we send them again on request.

Payment is made only on delivery, in cash, to the courier, when the parcel is handed over. No online payment is requested. A detailed receipt is issued for each order; you can ask for a paper copy.

We deliver to your door in Algeria, in the wilayas offered when you order. After the confirmation call, the order is prepared and handed to the courier; delivery then takes 2 to 5 working days. The estimated date is shown before you place the order. Orders placed before the opening on December 20, 2026 are prepared from that date. Delivery costs 400 DA in Algiers and 600 DA in other wilayas, free from 7 500 DA of pastries (gift wrapping does not count toward this amount).

If your order is not delivered within the stated time, you may send the product back as it is within 4 working days of its actual delivery. We then refund the amounts paid and the return costs within 15 days of receiving the product, without prejudice to your right to compensation (Law No. 18-05, art. 22).

If the product delivered does not match your order or is defective (spoiled, crushed, wrong product, missing item), tell us and send it back in its original packaging within 4 working days of delivery, stating the reason; the return costs are ours. We then make a new, conforming delivery, exchange it for an identical product, or cancel the order and refund the amounts paid within 15 days of receiving the product, without prejudice to your right to compensation (Law No. 18-05, art. 23). You may also refuse a damaged parcel on delivery.

On top of these guarantees, an intact product in its unopened original packaging can be exchanged or turned into store credit if you tell us within 12 hours of delivery. The return costs are then yours. Details are in our return policy.

For any complaint (quality, delivery, amount), contact our customer service by phone, WhatsApp or email (details on the Contact page and in the legal notice), with your order number and, if possible, photos. We acknowledge your complaint and offer a solution under sections 8 to 10. After-sales service covers these returns, exchanges and refunds.

Your data is used to process your orders and, only with your consent, to send you our offers. How it is processed, who receives it and your rights are set out in the privacy policy.

All content on lemieldor.com (text, images, logos) is protected by intellectual property law. Any reproduction without authorization is prohibited.

These terms are governed by Algerian law. In case of a dispute, first send us a complaint (section 11): we will look for an amicable solution with you. Failing agreement, the dispute falls within the jurisdiction of the competent Algerian courts under the Code of Civil and Administrative Procedure.

For any question about these terms: contact@lemieldor.com, or through the Contact page.