Return Policy

If you receive a product that does not match your order (wrong product, missing item, wrong quantity) or a defective product (spoiled, expired, crushed, broken, melted, unusual smell or taste), send it back to us in its original packaging within 4 working days of delivery, stating the reason. The return costs are ours. Depending on the case, we make a new, conforming delivery, exchange it for an identical product, or cancel the order and refund the amounts paid (Law No. 18-05, art. 23).

If your order is delivered after the stated time, you may send the product back as it is within 4 working days of delivery. We refund the amounts paid and the return costs (Law No. 18-05, art. 22).

Changed your mind although the order arrived in perfect condition? If the product is intact, unopened and in its original packaging, tell us within 12 hours of delivery: we offer an exchange for another product or store credit. This comes on top of the legal guarantees; the return costs are then yours.

Contact our customer service by phone, WhatsApp or email within the applicable time limit, with your order number and clear photos of the problem. We acknowledge your request and arrange the return with you; in cases 1 and 2 it is at our cost.

In cases 1 and 2, the refund is made within 15 days of receiving the returned product. As payment is made on delivery, it covers only the amounts actually paid; we agree with you on how it is paid. The goodwill exchange (case 3) gives an exchange or store credit.

A product largely eaten (more than one piece tasted) or badly stored after delivery (left in the heat, for example) cannot be considered defective. Natural variations in the shape or colour of handmade pieces are not a non-conformity.

Every order is confirmed by phone before it is prepared: you never receive a surprise parcel. If the parcel arrives damaged, refuse it with the courier and contact us: we offer a new delivery or a cancellation, free of charge. Refusing a conforming parcel without reason cancels the order; repeated refusals may limit access to cash on delivery for future orders.