Frequently Asked Questions

Choose your sweets and their size, then add them to your selection. At checkout, give your mobile number (checked with a text message code), your name and your address. We call you to confirm, then we prepare your order and deliver it to your door. You pay on delivery.

We call every customer on the verified number to confirm the sweets, the address and the amount to pay. Your order is prepared only after this confirmation. If you do not answer, we call again, then we try your second number if you gave one.

Yes, while it is pending, that is before our confirmation call: from the order tracking page with a code sent by text message to the order’s number, or from your account. Once confirmed, your order is prepared for you and can no longer be cancelled online.

You pay the courier in cash when the parcel arrives. The amount is the one shown at the end of your order: sweets, any gift wrap and delivery. Nothing is paid online.

Give your email when ordering (it is optional) to receive your order summary. The invoice is also available from the order tracking page and in your account.

Delivery costs 400 DA in Algiers and 600 DA in the other wilayas. It is free from 7 500 DA of sweets; gift wrap does not count toward that amount. The exact fee appears as soon as you choose your wilaya.

Each order is prepared for you after the confirmation call, then handed to the courier within 1 working day. Delivery then takes between 2 and 5 working days, excluding the weekend (Friday and Saturday) and public holidays. The product page and checkout show the exact dates for your wilaya.

We deliver to your door in Algeria. Choose your wilaya and commune at checkout: the fee and dates appear straight away. If your address is not in the list, message us before ordering.

Each product page lists the ingredients, heaviest first, and the recipe’s allergens: gluten, nuts, milk, eggs, sesame or soy. The Fit recipe can remove one, never add one. If you have an allergy, contact us before ordering.

Fit — lighter recipe: the same sweet, made differently. Refined sugar and syrup are replaced by date syrup or a smaller amount of pure honey, frying by oven baking, and part of the fat and flour by other ingredients listed on the product page. It is offered on some sweets, with a supplement included in the price shown. The product page gives the sugar difference, calculated from the nutrition values.

Each product page gives the shelf life and the best way to keep the sweet: at room temperature, in the fridge or in the freezer, depending on the recipe. In every case, close the box well and keep it away from heat, moisture and sunlight.

Yes, three options: Standard Wrap (150 DA), Gift Box (400 DA), or Prestige Coffret (800 DA), with a ribbon and a message of up to 200 characters. The parcel is delivered to you and you pay on delivery: you then give it in person.

Our sweets are fresh products. A damaged, crushed or spoiled product, or one that differs from your order, is replaced or refunded in full: tell us as soon as possible after delivery, with your order number and photos. An intact, unopened product can be exchanged or turned into a store credit. The time limits and conditions are set out in our return policy.

No. All you need is your mobile number, checked with a text message code. An account, opened with your email and a code, keeps your addresses, favourites and orders, and a number you have already verified needs no new code.

We use your name, phone, address and, if you give it, your email to prepare, deliver and track your order. We never sell your data; the courier receives only what is needed to deliver to you. You can ask to see, correct or delete it, or delete your account from its settings. Everything is set out in our privacy policy.