Question 1

How do I place an order?

Accepted Answer

Browse our shop, add products to your cart, then complete your order by entering your shipping details and payment method.

Question 2

Can I modify or cancel my order?

Accepted Answer

You can modify or cancel your order within 2 hours of confirmation. Contact us by phone or email.

Question 3

How do I track my order?

Accepted Answer

Go to the 'Order Tracking' page and enter your order number (format LML-XXXXX-XXXX) received by email.

Question 4

What are the delivery times?

Accepted Answer

Delivery is guaranteed within 2 to 5 business days across Algeria (58 wilayas).

Question 5

How much does shipping cost?

Accepted Answer

Shipping costs 500 DZD. Shipping is free for all orders over 8,000 DZD.

Question 6

Do you deliver across all of Algeria?

Accepted Answer

Yes! We deliver to all 58 wilayas in Algeria.

Question 7

What payment methods do you accept?

Accepted Answer

We accept Edahabia and CIB cards (via Chargily Pay) as well as cash on delivery.

Question 8

Is online payment secure?

Accepted Answer

Yes, all online payments are secured through the Chargily Pay platform, certified and compliant with Algerian banking standards.

Question 9

Are the products fresh?

Accepted Answer

All our products are handcrafted and shipped as quickly as possible. We use premium packaging to guarantee freshness.

Question 10

What's the difference between standard and honey versions?

Accepted Answer

Honey versions use pure honey as a sweetener instead of sugar syrup. It's a more natural and healthier alternative, with a slightly different and deeper flavor.

Question 11

Do you offer gift boxes?

Accepted Answer

Yes! Our assortments make perfect gifts. Each product is carefully packaged in an elegant box.

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